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HOW TO WHITELIST ONTRAPORT
If You Use Gmail...
To make sure Gmail never filters email from us as spam, all you have to do is mark the conversation as important and add us to your contacts list. Gmail may mistakenly send a message from us to your spam box. If this happens, open your spam box and the message from us. At the top of the email there should be a button that says "Not Spam". Clicking that will make sure you continue to get our messages in the inbox.
If that doesn't work, you can try the following:
1. Open Gmail, click the Settings icon from the menu > Settings
2. Click Filters and Blocked Addresses > Create a new filter
3. In the "From" field, add either the email address you want to whitelist or the domain. For example, support@ontraport.com or @ontraport.com.
4. Click Create filter, then select "Never send it to Spam."
5. Click Create filter again to finish the process.
If You Use Outlook...
To make sure Outlook never filters Ontraport email as spam, take the following steps:
STEP 1
Select the message of the sender you wish to Whitelist
STEP 2
Then click Home > Junk > Never Block Sender or you can right click the selected message and choose Junk > Never Block Sender from the drop down menu
STEP 3
You will be prompted with a dialog box notifying you that the selected address has been added to your safe senders list
STEP 4
Follow the same steps for @ONTRApages.com
If You Use Outlook...
To make sure Outlook never filters our email as spam, take the following steps:
STEP 1
Select the message of the sender you wish to Whitelist
STEP 2
Then click Home > Junk > Never Block Sender or you can right click the selected message and choose Junk > Never Block Sender from the drop down menu
STEP 3
You will be prompted with a dialog box notifying you that the selected address has been added to your safe senders list
If You Use Mac Mail...
To make sure Mac Mail never filters our email email as spam, take the following steps:
STEP 1
Select Mail > Preferences from the menu in Mac OS X Mail
Select the Rules category and click Add Rule
Type a description and ensure the criteria reads correctly
Enter the domain name you wish to whitelist, and enter the actions you want to be performed
Click OK